Infrastructure & Cloud
- Windows Server
- Microsoft 365
- Microsoft Entra ID
- Active Directory
- Exchange Server & Online
- Microsoft Intune
- Azure
- AWS
- SharePoint
- Microsoft Teams
- Citrix
Canberra, ACT · Australian Citizen
Enterprise IT,
built to be understood.
I'm Haider Qambar — an ICT professional with more than seven years designing, implementing and supporting infrastructure across multi-site aged care. I care as much about the person on the other end of the ticket as I do about the stack behind it.
- 0Years in ICT
- 0Regional sites led
- 0Infrastructure projects
- 0Languages spoken
About
Technology is only good when people can actually use it.
Over the past seven years I've moved from hands-on desktop support to leading ICT operations across five regional sites — and the lesson that stuck is simple: an infrastructure project only counts as finished when the people relying on it can do their jobs without thinking about it.
My work sits across the full stack of enterprise ICT: Windows Server and Active Directory, Microsoft 365 and Entra ID, Cisco and Ubiquiti networking, Fortinet firewalls, SD-WAN, Intune device management and the clinical, access-control and telephony systems that aged care depends on every single day. I plan the change, document the environment, do the cutover myself, and stay until it's stable.
That mix means I'm equally comfortable writing a network topology diagram, quoting enterprise switches, training a care team on a new iPad workflow, or sitting in front of a board explaining why a UPS refresh matters to business continuity. I like the translation layer between technical detail and real-world outcome — that's where I do my best work.
- Multi-site infrastructure ownership — planning through to after-hours support
- Security policy and governance aligned to the ACSC Essential Eight
- Documentation culture — topology, procedures and disaster recovery
- Vendor, clinical and executive stakeholder management
Experience
Seven years of keeping critical systems running.
From a single site as the sole on-site ICT lead, to five regional sites as part of a service team.
-
Oct 2023 — Present Current
ICT Support Officer
Warrigal ACT & NSW
Lead ICT operations across five regional sites, delivering end-to-end IT services, network transformation and infrastructure project delivery.
- Manage network transformation projects including SD-WAN and enterprise firewall upgrades across the Southern Region.
- Operate and maintain Cisco and Ubiquiti network environments, VLANs and enterprise wireless.
- Planned and delivered the migration of St Andrews Village infrastructure into the Warrigal ICT environment.
- Designed new network architecture and coordinated physical infrastructure upgrades including enterprise switching installation.
- Led UPS infrastructure upgrades across five regional sites, improving resilience and business continuity.
- Coordinated the Panasonic PABX migration to Mitel telephony, acting as primary technical lead for the Hughes site.
- Delivered the rollout of the Spectralink licensed DECT platform, replacing legacy handsets.
- Coordinated Telstra MDM managed iPad deployments, and designed and installed Logitech Rally Bar meeting room AV across multiple sites.
- Assisted with the PCS to Telstra Clinical Manager and WebsterCare MedSig to Telstra Health MedMobile migrations.
- Produce network documentation including physical and logical topology, and advise on quotes, upgrades and improvement reporting.
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Feb 2019 — Oct 2023
IT Manager
St Andrews Village Hughes, ACT
Sole on-site ICT lead across a residential and community aged care site — infrastructure, projects, vendors and after-hours support for business-critical clinical systems.
- Administered Windows Server, Active Directory, Exchange Server, Microsoft 365, SharePoint and Microsoft Teams.
- Planned and delivered the migration from on-premises Exchange Server to Microsoft 365.
- Designed, implemented and maintained Netgear, D-Link and Ubiquiti switching, Ubiquiti wireless, VLANs and firewall configuration.
- Designed and implemented Microsoft Intune mobile device management including enrolment, compliance policies and security controls.
- Developed and implemented the organisation's Cyber Security Policy aligned with ACSC Essential Eight principles.
- Managed electronic access control, CCTV, Panasonic PABX, Spectralink DECT infrastructure and enterprise telephony.
- Delivered ICT projects spanning server upgrades, Zipline, SALTO, Genetec, SharePoint, HR and clinical systems.
- Designed, developed and maintained the organisation's public website, domain infrastructure and hosting environment.
- Built SharePoint portals for policies, documentation and HR onboarding; maintained external software vendor relationships.
- Automated business processes using Microsoft technologies and API integrations to reduce manual administrative effort.
- Produced board ICT reports, operational procedures and disaster recovery documentation.
- Participated in ACT digital health initiatives with government stakeholders, providing technical input into telehealth solutions.
- Established and chaired the Workplace Health and Safety Committee, supporting governance and compliance.
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2026 — Present Founder
Founder
Greenclouds Solutions Australia
Lead end-to-end digital solution delivery for Australian businesses, providing website development, hosting, maintenance and ongoing technical support.
- Design and develop responsive, professional websites tailored to individual business requirements.
- Manage projects end-to-end, from requirements gathering and solution design through to development, deployment and ongoing support.
- Configure website hosting, domains, business email and associated digital services.
- Develop and maintain websites using modern web technologies, with a focus on usability, performance and responsive design.
- Provide ongoing website maintenance, content updates, troubleshooting and technical support.
- Implement SEO and digital presence strategies to improve business visibility and customer engagement.
- Work directly with business owners to translate operational requirements into practical and cost-effective digital solutions.
- Manage the full client lifecycle, including solution planning, implementation, documentation and ongoing relationship management.
Technical skills
A toolkit built from real deployments.
Every platform below has been designed, migrated, documented or supported in production.
Networking
- Cisco Switching
- Ubiquiti Wireless
- Fortinet Firewall
- SD-WAN (VeloCloud)
- VLANs
- TCP/IP
- DNS
- DHCP
- VPN
- Enterprise Wi-Fi
Cyber Security
- ACSC Essential Eight
- Information Security Manual
- Security Policy Development
- Identity & Access Management
- Mobile Device Management
- Risk Management
- Electronic Access Control
- CCTV Systems
- Infrastructure Security
Enterprise Platforms
- ServiceNow
- Mitel
- Panasonic
- Spectralink
- Ascom
- Genetec
- SALTO
- Integrity
- Tecom
- Clinical & HR Systems
Service Delivery
- IT Service Management
- ITIL Environment
- Technical Documentation
- Vendor Management
- Stakeholder Management
- Project Delivery
- Process Automation
- Root Cause Analysis
- Continuous Improvement
Education & Qualifications
- 2023Graduate Certificate in Cyber SecurityUniversity of Canberra, ACT
- 2018Bachelor of AccountingKENT Institute Australia — Dean's List
- 2017Bachelor of Business: Information SystemsKENT Institute Australia — Dean's List
- 2015Advanced Diploma of IT: Network SecurityPacific College of Technology, NSW
- 2014Diploma of IT: NetworkingPacific College of Technology, NSW
Featured projects
Work I'm proud of.
Each one started as a problem someone on a shift was living with every day.
Microsoft 365
Exchange Server to Microsoft 365 Migration
On-premises Exchange was approaching end of life, and email downtime would have stopped clinical and rostering communication cold.
- Approach
- Planned and executed a staged hybrid migration to Exchange Online, introduced Entra ID identity, and rolled out Teams and SharePoint alongside it.
- Outcome
- Zero unplanned mail outages through cutover, mailboxes and shared resources consolidated in Microsoft 365, and a platform the team could meet residents' families on.
- Exchange Online
- Entra ID
- Teams
- SharePoint
Cyber Security
Essential Eight-Aligned Security Uplift
The organisation needed a defensible security posture to satisfy board governance and aged care obligations — and no written policy to point at.
- Approach
- Authored the Cyber Security Policy against ACSC Essential Eight principles, then implemented the controls that made it real: hardened identity, access control and device compliance.
- Outcome
- Risk management and access control moved from undocumented to auditable, with executive reporting that made the security investment easy to defend.
- Essential Eight
- ISM
- Risk Management
- Governance
Meeting Room AV & Collaboration
Logitech Rally Bar — Meeting Room AV Upgrade
The room had a standalone TV that anyone could plug a laptop into over HDMI — no camera, no room audio, and no proper way to join a meeting without crowding around a laptop.
- Approach
- Designed and implemented a Logitech Rally Bar setup, including camera, microphone, speakers and room control, and configured the room to support both Teams Rooms and Zoom Rooms.
- Outcome
- Delivered a reliable, user-friendly meeting room with integrated video, audio and conferencing capabilities for both Teams and Zoom.
- Logitech Rally Bar
- Teams Rooms
- Zoom Rooms
- AV
Mobile Device Management
Microsoft Intune MDM Implementation
Following the organisation's migration to Microsoft 365, corporate phones and tablets were still running entirely unmanaged — no enrolment, no policy, no visibility.
- Approach
- Designed and configured Microsoft Intune MDM, enrolled the fleet of Apple and Samsung devices, and applied appropriate security, configuration and management policies across the estate.
- Outcome
- Centralised management of corporate mobile devices, with materially improved security posture, visibility and day-to-day control over the fleet.
- Microsoft Intune
- Apple & Samsung Enrolment
- Device Compliance
- Security Policy
Site Network Refresh
Site Network Migration & Infrastructure Implementation
A site moving from a smaller facility into a larger business environment needed its entire network and infrastructure carried across — without losing service on the way.
- Approach
- Led the end-to-end migration: planned and implemented new switching infrastructure, decommissioned legacy equipment, consolidated the site into a Ubiquiti network, designed and tested VLANs through Fortinet, and subsequently migrated VLAN routing into the Cisco environment. Also decommissioned the legacy DHCP and on-premises file server and completed Wi-Fi heat mapping to plan AP placement and coverage.
- Outcome
- Delivered a consolidated, scalable network with improved infrastructure, segmentation and wireless coverage, fully integrated into the organisation's core network.
- Ubiquiti
- Fortinet
- Cisco
- VLANs
- Wi-Fi Heat Mapping
Business & Digital
Green Clouds — Digital Solutions Business
Small and growing Australian businesses were being quoted heavily for websites that never quite fit how they actually operated.
- Approach
- Founded and developed Green Clouds, designing and building professional, responsive websites tailored to each business, alongside hosting, maintenance, SEO and ongoing digital support.
- Outcome
- A practical end-to-end digital service that helps Australian businesses establish and maintain a professional online presence.
- Web Development
- Responsive Design
- Hosting
- SEO
- Client Support
How I work
Four steps, every time.
The method hasn't changed from a single-site job to a five-site program.
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Understand the work
Before touching a configuration I sit with the people doing the job. What actually breaks their day? That answer usually differs from the ticket description, and it's what the solution needs to address.
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Document the environment
No change without a map. Physical and logical topology, assets, dependencies, vendors and rollback path — written down, because undocumented infrastructure is where outages hide.
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Implement and own it
I do the cutover myself where I can, coordinate vendors where I can't, and communicate the change window in plain language. Ownership doesn't end when the installer leaves site.
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Hand over and keep watch
Training, documentation and a stable period afterwards. If the team can't support the change without me in the room, the project isn't finished — it's just paused.
Resume
The full CV, in one file.
Complete employment history, qualifications, technical skills and additional information — formatted for recruiters and hiring managers.
- LocationCanberra, ACT
- StatusAustralian Citizen
- ClearancesWWVP Card
- LicenceFull driver's licence
- LanguagesEnglish, Urdu, Pashto, Arabic
- AvailabilityOpen to opportunities
Contact
Let's talk about your environment.
Roles, contracts or a technical problem you'd like a second opinion on — all welcome. Use the form and I'll come back to you directly.
LocationCanberra, ACT, Australia
Time zoneAEST (UTC+10) / AEDT (UTC+11)
Direct details withheld to prevent spam. Send a message through the form and it comes straight to me — I usually reply within one business day.